Shipping policy
Our Shipping Policy
everything ships tracked. All orders are packed and sent quickly and carefully.
where we ship. United Kingdom only. we don't currently ship internationally.
dispatch - orders are dispatched within 1-2 business days (Mon–Fri, excluding bank holidays). orders placed at the weekend or on a bank holiday are processed the next business day. we're a one-person operation and drops are busy — if anything will take longer, we'll email you. you'll get a tracking number by email the moment your order is on its way.
delivery & cost.
- standard tracked (Royal Mail Tracked 48 / DPD / Evri): £4.99
- free on orders over £50
- [optional] express tracked: £6.99
estimated delivery is 2–3 working days after dispatch (1–2 for express). these are the carrier's estimates, not guarantees — we can't control the carrier once a parcel is with them, and delays inside normal carrier timescales aren't grounds for a refund of postage.
your delivery address. we ship to the exact address you enter at checkout, so please check it. once an order is dispatched we can't change the address. if a parcel is returned to us or lost because the address was wrong or incomplete, reshipment is at your cost (or we refund the item minus the original postage).
uncollected & failed deliveries. if a tracked parcel or locker delivery isn't collected in time and is returned to us, the same applies: we'll reship at your cost or refund the item minus outbound postage.
delayed or lost parcels. tracked parcels do occasionally stall. before a parcel counts as lost, the carrier's own window has to pass (Royal Mail, for example, generally treats an item as lost after 10 working days past its due date — timescales vary by service). tell us within 21 days of your order if it hasn't arrived and we'll open an investigation with the carrier. if it's confirmed lost, we sort it — because your order is one-of-one and can't be re-sent, that means a full refund. we deal with the carrier claim ourselves; that's on us, not you.
damaged in transit. if your order arrives damaged, email us within 48 hours with photos of the item and the packaging and we'll make it right.
returns & cancellations. covered in full on our [returns page]. in short: as a UK online shop you have a 14-day right to change your mind from the day your order arrives. return postage on a change-of-mind return is yours; we refund the item and the standard outbound postage. anything faulty or not as graded is on us, return postage included.